Frequently Asked Questions
Everything you need to know about shopping with re:gn
What are your shipping rates and delivery times?
We offer standard shipping across the UK and international delivery options. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 working days.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unused condition and packaging. Please contact our support team to initiate a return.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can monitor your package's journey in real-time.
Are your products sustainably sourced?
At re:gn, we prioritize ethical sourcing and eco-friendly materials. We work closely with our suppliers to ensure that our products meet high standards of quality and environmental responsibility.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it's been placed?
We aim to process orders quickly, but if you need to make a change, please email us immediately. Once an order has reached the dispatch stage, we are unable to cancel or modify it.